Assessor Resource

FNSCRD302
Monitor and control accounts receivable

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to determine the nature and extent of account deficits, select payment methods, and monitor and control accounts appropriately.

It applies to individuals who have responsibility at assistant level in basic credit account management and customer service operations.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect and record monies due

1.1 Determine status of debt in accordance with organisational policy and guidelines, and legislative requirements

1.2 Record and monitor transactions on account accurately according to organisational policy and guidelines

1.3 Maintain customer contact records accurately

2. Review compliance with terms and conditions

2.1 Correctly identify customers in breach of terms and conditions in accordance with organisational guidelines

2.2 Contact customers promptly and courteously to bring account within terms

3. Resolve disputed amounts within predetermined parameters

3.1 Research background of dispute, based on customer outline

3.2 Check records thoroughly for verification of all case material

3.3 Correctly identify type of dispute and resolve in accordance with organisational policy and procedures

Evidence of the ability to:

comply with appropriate legislation

follow organisational credit policy and guidelines relating to account control and monitoring practice

liaise with others to clarify information for basic credit accounts

deal with and resolve disputes that comply with legislative requirements and organisational guidelines

use data entry and recording systems to maintain and monitor customer accounts and records.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe organisational credit management protocols and processes

explain organisational policy on handling complaints and dispute resolution

explain the compliance requirements of the credit management sector and identify related legislation.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the credit management field of work and include access to:

common office equipment, technology and consumables

credit product information

relevant software systems and data

organisational policy and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect and record monies due

1.1 Determine status of debt in accordance with organisational policy and guidelines, and legislative requirements

1.2 Record and monitor transactions on account accurately according to organisational policy and guidelines

1.3 Maintain customer contact records accurately

2. Review compliance with terms and conditions

2.1 Correctly identify customers in breach of terms and conditions in accordance with organisational guidelines

2.2 Contact customers promptly and courteously to bring account within terms

3. Resolve disputed amounts within predetermined parameters

3.1 Research background of dispute, based on customer outline

3.2 Check records thoroughly for verification of all case material

3.3 Correctly identify type of dispute and resolve in accordance with organisational policy and procedures

Evidence of the ability to:

comply with appropriate legislation

follow organisational credit policy and guidelines relating to account control and monitoring practice

liaise with others to clarify information for basic credit accounts

deal with and resolve disputes that comply with legislative requirements and organisational guidelines

use data entry and recording systems to maintain and monitor customer accounts and records.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe organisational credit management protocols and processes

explain organisational policy on handling complaints and dispute resolution

explain the compliance requirements of the credit management sector and identify related legislation.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the credit management field of work and include access to:

common office equipment, technology and consumables

credit product information

relevant software systems and data

organisational policy and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine status of debt in accordance with organisational policy and guidelines, and legislative requirements 
Record and monitor transactions on account accurately according to organisational policy and guidelines 
Maintain customer contact records accurately 
Correctly identify customers in breach of terms and conditions in accordance with organisational guidelines 
Contact customers promptly and courteously to bring account within terms 
Research background of dispute, based on customer outline 
Check records thoroughly for verification of all case material 
Correctly identify type of dispute and resolve in accordance with organisational policy and procedures 

Forms

Assessment Cover Sheet

FNSCRD302 - Monitor and control accounts receivable
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSCRD302 - Monitor and control accounts receivable

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: